About Lauderhill

Accessibility

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The City of Lauderhill is committed to serving the needs of all of its citizens and visitors and our goal is to ensure access to information for a diverse audience. To that end, the City is incorporating into its website accessibility design standards to meet Universal Design concepts supported by the Web Content Accessibility Guidelines (WCAG) 2.0 and ADA Accessibility Requirements.

ADA Notice of Compliance

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the City of Lauderhill does not discriminate on the basis of disability in the admission, access, or operations of its programs, services, activities or facilities. In accordance with Title II of the ADA, when viewed in their entirety, City of Lauderhill programs, services, activities and facilities are readily accessible to and usable by qualified individuals with disabilities.

ADA Coordinator

The City of Lauderhill has established an ADA Coordinator to facilitate assistance for disabled residents and visitors. The ADA Coordinator is able to facilitate members of the public with the provision of auxiliary aids and services for City meetings, programs and events. The ADA Coordinator also investigates and seeks to resolve any complaints regarding accessibility to City facilities or programs.

Ercilia "CiCi" Krempler
ADA Coordinator
City of Lauderhill Risk Management
Email CiCi

5581 W. Oakland Park Blvd., 3rd Floor
Lauderhill, Florida 33313

Phone: 954-730-3090
Fax: 954-730-4240

Florida Relay (Voice): 800-955-8770
Florida Relay (TTY): 800-955-8771

ADA Accommodations to City Events

Persons with disabilities may contact the City’s ADA Coordinator to request reasonable accommodation and/or wheelchair and/or wheelchair companion seating to fully participate in any City event.

Americans with Disabilities Act Grievance Procedure

Purpose

The City of Lauderhill established the following internal procedure to ensure the prompt and equitable resolution of complaints alleging discrimination on the basis of disability in the provision of services, programs, activities or benefits by the City. This grievance procedure is adopted pursuant to the regulations implementing Title II of the Americans with Disabilities Act (ADA), as amended. 28 C.F.R. § 35.107.

Procedure

  1. All complaints shall include:
    • Name, address and contact number of the person making the complaint;
    • Names, addresses and contact numbers of witnesses;
    • A narrative or statement describing the alleged violation of the ADA, including date and time of the alleged violation and City program or facility where the alleged violation occurred; and
    • Any other documentation that may provide an additional explanation or identification of the alleged violation.
    • Note: Alternative means of filing complaints, such as personal interviews or a recording of the complaint will be made available for persons upon request.
  2. All complaints shall be filed no later than 60 days from the date of the alleged discrimination.
  3. Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the complaint and possible resolution.
  4. Within thirty (30) calendar days of the meeting, the ADA Coordinator will complete an investigation of the allegations and respond in writing to the person who filed the complaint. The response will explain the position of the City and offer options for substantive resolution of the complaint.

The person who filed the complaint may appeal the written response if it does not satisfactorily resolve the issue. Appeals must be submitted in writing, within fifteen (15) calendar days after receipt of written response to the City Manager.

The complaint should be submitted to:

Ercilia "CiCi" Krempler
ADA Coordinator
City of Lauderhill Risk Management
Email CiCi

5581 W. Oakland Park Blvd., 3rd Floor
Lauderhill, FL 33313

Phone: 954-730-3090
Fax: 954-730-4240

Florida Relay (Voice): 800-955-8770
Florida Relay (TTY): 800-955-8771

ADA Grievance Forms

Help Identify ADA Accessibility and Sidewalk Improvements

The City of Lauderhill invites citizens to identify and request accessibility improvements for the disabled to public sidewalks and intersections located within the City's jurisdiction and control. The City will include such locations on a prioritized list of sidewalk and intersection locations that require improvements to meet Americans with Disabilities Act (ADA) guidelines. For more information, please contact:

Public Works Department
Tamica Dennis, Assistant Director
2101 NW 49th Avenue
Lauderhill, FL 33313
Phone: 954-730-2960
Fax: 954-730-8082
Email Tamica

Accessible Documents

Many documents on our web pages are in ASCII or HTML format, which are accessible to people who use screen reading software and to those with other vision or mobility impairments. Generally, we use Hypertext Markup Language (HTML) to create pages and documents that are accessible to those users.

Our website also contains many Adobe Acrobat PDF (Portable Document Format) files. We use this method when documents are not available in digital form, are too large or difficult to produce in HTML, or are publications where the format is critical to the usability of the document. Adobe Systems, Inc. is developing products designed to make PDF documents more accessible. Adobe's accessibility web pages describe their efforts.

  • Be sure to select the version of Adobe Acrobat Reader that is compatible with your system.
  • Follow the installation instructions completely. (After the download, you will need to install the file by running the executable (.exe file) from your operating system.)
  • Configure your browser options.
  • Upgrade your version of Adobe Acrobat Reader periodically to use the latest features.
  • Contact Adobe Systems, Inc. if you are having trouble installing or using their products.

Web Accessibility Statement

We want everyone who visits the City of Lauderhill website to feel welcome and find the experience rewarding.

What are we doing?

To help us make the City of Lauderhill website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the City of Lauderhill website.

How are we doing?

We're working hard to achieve our goal of Level AA accessibility, but we realize there are some areas that still need improving. The following criteria explains what we're doing to make that happen.

Success Criteria

  • All videos uploaded to the City of Lauderhill website or the City of Lauderhill YouTube page will include closed captions after October 22, 2018.

Let us know what you think

If you enjoyed using the City of Lauderhill website, or if you had trouble with any part of it, please get in touch with us. We'd like to hear from you in any of the following ways:

Resources

For additional information and resources regarding accessibility issues, please refer to the following resources:

Title VI Compliance

Learn about the City's compliance with Title VI.